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Making the right changes after Mid Staffs | Resource centre | Health Service...
‘Any large organisation will have “bad apples”, but it is unlikely that the NHS has hired 1.3 million of them in recent years’ Creating a patient-centred culture has been a long-held objective for the...
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The Challenge of Change at NHS Direct
Owain Davies, Head of Digital Service Development, highlights that GPs spend two-thirds of their time with people who don’t actually need a GP; for example, they could just as effectively be seen by a...
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